If you have a complaint about one of our items or our service, we are of course happy to assist you. Service and quality are very important to us. That is why we do everything we can to handle your complaint to your satisfaction.
How do we handle a complaint?
- We ensure a quick handling of your complaint.
- You will receive a substantive response within 14 days.
- We investigate the cause of the complaint.
- We will contact you to find a solution together.
- We follow up on the agreements made.
- We use your feedback to prevent similar complaints in the future.
How can you submit a complaint?
You can submit your complaint by sending an email to (klantenservice@belswim.shop). We aim to start processing your complaint within one day. You will always receive a substantive response within 14 days.